Here you will find answers to the most frequently asked questions asked by our patients throughout the past years, covering general information and insurance related questions.

If you don’t find the answers you are looking for among them, please fill in the form below and we’ll reply in the shortest possible notice.

Answering Clinical Questions Improves Patient Safety

  • What are the clinic working hours?

    What are the clinic working hours?

    The regular clinic hours are from 8.00 AM to 9.00 PM. The Urgent care clinic is open 24/7.

  • How to make an appointment?

    How to make an appointment?

    To book an appointment, drop by, give us a call on 800-DLC / 800-352 or submit your request here.

  • Where is Dubai London Clinic located?

    Where is Dubai London Clinic located?

    We have several branches in Dubai. Please go to the Contact page for their specific locations.

  • Is there parking available at your Medical Centre?

    Is there parking available at your Medical Centre?

    Yes, there is parking available at all our Clinics.

  • What are your fees?

    What are your fees?

    Kindly call the clinic for information on the fees for specific services.

  • Are you a walk-in clinic?

    Are you a walk-in clinic?

    Yes, the Dubai London Clinic & Speciality Hospital has a Walk-in Clinic that is open 24 hrs a day 7 days a week. The clinic deals with everyday illnesses including chronic illnesses and allergic reactions, but we do not deal with life threatening emergencies. Our specialists and caring staff provide a friendly environment for both established and new patients. The patient’s acute or urgent primary care problems will be assessed and treated any time during the day.

  • What kinds of services are available?

    Do I need colors, when painting?

    Please visit Our Clinics page for information on our services for different branches. You can also visit our Departments page for more information.

  • Where can I find a list of specialists available?

    Where can I find a list of specialists available?

    Please go to our Doctors page to see the list of all our specialists and learn more about them.

  • When do I schedule a follow-up?

    Can I contact the office of a specialist physician directly for an appointment or do I have to be referred by another physician?

    Yes, you can contact us directly, but it is preferable for you to have a referral letter from a General Practitioner.

  • Can I contact the office of a specialist physician directly for an appointment or do I have to be referred by another physician?

    When do I schedule a follow-up?

    Your Doctor will advise you on this matter.

  • Are your Doctors Western trained?

    Where can I file a complaint in regards to customer service or administrative?

    Please contact the Patient Liaison and Communications Manager by email mprobert@dubailondonclinic.ae or reach us on +971 4 3782976.

  • Do you have a female doctor?

    Do you have a female doctor?

    Yes, we do have female Doctors, but you may also ask for a female nurse to be present during your consultation.

  • What happens if I am late for the appointment?

    What happens if I am late for the appointment?

    Please call us and inform the clinic reception about your delay and we’ll provide you with information about your doctor’s availability.

  • Do you do antenatal classes?

    Do you do antenatal classes?

    Yes, we run antenatal classes. Our classes are in the evening and they are run by our midwife. For more information kindly visit our Well Baby Clinic department page.

  • Do you do medicals?

    Do you do medicals?

    Yes, we carry out medical examinations for Australia, Canada and New Zealand.

  • Are your prices competitive with other medical facilities?

    Are your prices competitive with other medical facilities?

    All our fees are set according to the market prices.

  • What are the packages available at your hospital & clinic?

    What are the packages available at your hospital & clinic?

    Please go to our Health Packages page for all details. For direct billing coverage, please check with your insurance company.

  • How does my admission process work?

    How does my admission process work?

    For an admission, please approach the cashier’s in the ground floor. The staff will guide you through the admission process. In case of queries, send us an email to mtalavera@dubailondonclinic.ae or reach us on the telephone number +971 4 3782938.

  • What documents do I need to bring with me before elective/planned admission?

    What documents do I need to bring with me before elective/planned admission?

    After receiving a confirmation from our booking team, please bring your valid passport copy with visa page or emirates ID and Insurance card.

  • How will I be notified about my next appointment?

    What documents do I need to bring with me before elective/planned admission?

    After receiving a confirmation from our booking team, please bring your valid passport copy with visa page or emirates ID and Insurance card.

  • I need to get my medical and investigation reports, whom should I contact?

    I need to get my medical and investigation reports, whom should I contact?

    You need to contact the Medical Records department on +971 4 3782959.

  • Where can I file a complaint in regards to customer service or administrative?

    How to claim on reimbursement? What are the documents needed and where to get them?

    The physician involved will fill the Insurance Claim Form for reimbursement and medical records department can provide a copy of the medical report (if required) to be submitted along with the invoices.

  • Do you accept insurance?

    What documents do I need to bring with me before elective/planned admission?

    After receiving a confirmation from our booking team, please bring your valid passport copy with visa page or emirates ID and Insurance card.

  • What are the insurance companies accepted?

    What documents do I need to bring with me before elective/planned admission?

    After receiving a confirmation from our booking team, please bring your valid passport copy with visa page or emirates ID and Insurance card.

  • What will happen if I don’t bring my insurance card?

    What documents do I need to bring with me before elective/planned admission?

    After receiving a confirmation from our booking team, please bring your valid passport copy with visa page or emirates ID and Insurance card.

  • I have lost my insurance card; will I be covered for my surgery/admission?

    What documents do I need to bring with me before elective/planned admission?

    After receiving a confirmation from our booking team, please bring your valid passport copy with visa page or emirates ID and Insurance card.

  • Am I covered for maternity services?

    What documents do I need to bring with me before elective/planned admission?

    After receiving a confirmation from our booking team, please bring your valid passport copy with visa page or emirates ID and Insurance card.

  • I have a pending inpatient authorization request, how will I be informed on the decision?

    What documents do I need to bring with me before elective/planned admission?

    After receiving a confirmation from our booking team, please bring your valid passport copy with visa page or emirates ID and Insurance card.

  • How will I be notified if I have the approval for my outpatient procedure?

    What documents do I need to bring with me before elective/planned admission?

    After receiving a confirmation from our booking team, please bring your valid passport copy with visa page or emirates ID and Insurance card.

  • What are the facilities for a companion guest stay; will my insurance cover the charges?

    What documents do I need to bring with me before elective/planned admission?

    After receiving a confirmation from our booking team, please bring your valid passport copy with visa page or emirates ID and Insurance card.

  • How to claim on reimbursement? What are the documents needed and where to get them?

    What documents do I need to bring with me before elective/planned admission?

    After receiving a confirmation from our booking team, please bring your valid passport copy with visa page or emirates ID and Insurance card.

Ask us

Your Name

Your Email

Your question