Here you will find answers to the questions most frequently asked by our patients throughout the past years, covering general and insurance-related questions.

If you do not find your answer here, please do not hesitate to fill in the form below and we will reply promptly.

Answering Clinical Questions Improves Patient Safety

  • What are the clinic working hours?

    What are the clinic working hours?

    The regular clinic hours are from 8.00 AM to 9.00 PM. The Urgent Care Clinic is open 24/7.

  • How to make an appointment?

    How to make an appointment?

    To book an appointment, drop by, give us a call on 800-DLC / 800-352 or submit your request here.

  • Where is Dubai London Clinic & Speciality Hospital located?

    Where is Dubai London Clinic & Speciality Hospital located?

    We have several branches in Dubai. Please go to the Contact page for their specific locations.

  • Is there parking available at your Medical Centre?

    Is there parking available at your Medical Centre?

    Yes, there is parking available at all of our Clinics.

  • What are your fees?

    What are your fees?

    Kindly call the clinic for information on the fees for specific services.

  • Are you a walk-in clinic?

    Are you a walk-in clinic?

    Yes, the Dubai London Clinic & Speciality Hospital has a Walk-in Clinic that is open 24 hrs a day 7 days a week. The clinic deals with everyday illnesses including chronic illnesses and allergic reactions, but we do not deal with life-threatening emergencies. Our specialists and caring staff provide a friendly environment for both established and new patients. The patient’s acute or urgent primary care problems will be assessed and treated any time during the day or night.

  • What kind of services are available?

    What kind of services are available?

    Please visit Our Clinics page for information on our services for different branches. You can also visit our Departments page for more information.

  • Where can I find a list of specialists available?

    Where can I find a list of specialists available?

    Please go to our Doctors page to see the list of all our specialists and learn more about them.

  • When do I schedule a follow-up?

    When do I schedule a follow-up?

    Your Doctor will advise you on this matter.

  • Can I contact the office of a specialist physician directly for an appointment or do I have to be referred by another physician?

    Can I contact the office of a specialist physician directly for an appointment or do I have to be referred by another physician?

    Yes, you can contact us directly, but it is preferable for you to have a referral letter from a General Practitioner.

  • Are your Doctors trained in the west and/or accredited by world-recognized universities and hospitals?

    Are your Doctors trained in the west and/or accredited by world-recognized universities and hospitals?

    Yes, all our Doctors are Western trained. Kindly have a look at our Doctors section for specific information about all our Doctors.

  • Do you have a female doctor?

    Do you have a female doctor?

    Yes, we do have female Doctors, but you may also ask for a female nurse to be present during your consultation.

  • What happens if I am late for the appointment?

    What happens if I am late for the appointment?

    Please call us and inform the clinic reception about your delay and we’ll provide you with information about your doctor’s availability.

  • Do you do antenatal classes?

    Do you do antenatal classes?

    Yes, we run antenatal classes. Our classes are in the evening and they are run by our midwife. For more information kindly visit our Well Baby Clinic department page.

  • Do you do medicals?

    Do you do medicals?

    Yes, we carry out medical examinations for Australia, Canada and New Zealand.

  • Are your prices competitive with other medical facilities?

    Are your prices competitive with other medical facilities?

    All our fees are set according to the market prices.

  • What are the packages available at your hospital & clinic?

    What are the packages available at your hospital & clinic?

    Please go to our Health Packages page for all details. For direct billing coverage, please check with your insurance company.

  • How does my admission process work?

    How does my admission process work?

    For an admission, please approach the cashier’s in the ground floor. The staff will guide you through the admission process. In case of queries, send us an email to mtalavera@dubailondonclinic.ae or reach us on the telephone number +971 4 3782938.

  • What documents do I need to bring with me before elective/planned admission?

    What documents do I need to bring with me before elective/planned admission?

    After receiving a confirmation from our booking team, please bring your valid passport copy with visa page or emirates ID and Insurance card.

  • How will I be notified about my next appointment?

    How will I be notified about my next appointment?

    You will receive an SMS for a confirmation of your next appointment.

  • I need to get my medical and investigation reports, whom should I contact?

    I need to get my medical and investigation reports, whom should I contact?

    You need to contact the Medical Records department on +971 4 3782959.

  • Where can I file a complaint in regards to customer service or administrative?

    Where can I file a complaint in regards to customer service or administrative?

    Please contact the Patient Liaison and Communications Manager by email mprobert@dubailondonclinic.ae or reach us on +971 4 3782976.

  • Do you accept insurance?

    Do you accept insurance?

    Yes, we do accept most insurances, although some only on a pay-and-claim basis. Kindly seek information from your insurance provider before visiting the clinic.

  • What are the insurance companies accepted?

    What are the insurance companies accepted?

    Please go to our Insurance page to see the list of insurances accepted.

  • What will happen if I don’t bring my insurance card?

    What will happen if I don’t bring my insurance card?

    A valid insurance card is mandatory for direct billing. Please contact your insurance company so they can provide us with a document or an email so as to avail direct billing.

  • I have lost my insurance card; will I be covered for my surgery/admission?

    I have lost my insurance card; will I be covered for my surgery/admission?

    A valid insurance card is mandatory for direct billing. Please contact your insurance company so they can provide a replacement card or a letter which authorizes the service without a card.

  • Am I covered for maternity services?

    Am I covered for maternity services?

    For maternity services on direct billing, please check with your insurance company and alternatively refer to the policy manual that was provided by the Insurance Company.

  • I have a pending inpatient authorization request, how will I be informed on the decision?

    I have a pending inpatient authorization request, how will I be informed on the decision?

    When the requested service has been approved by your Insurance Company, our hospital insurance coordinator will contact you. Alternatively, you can send us an email to insurance@duabilondonclinic.ae or reach us on telephone numbers +971 4 3782914 and +971 4 3782982.

  • How will I be notified if I have the approval for my outpatient procedure?

    How will I be notified if I have the approval for my outpatient procedure?

    You will receive a call from our hospital Insurance Coordinator. Alternatively you can send us an email insurance@dubailondonclinic.ae or reach us on +971 4 3782914 +971 4 3782982.

  • What are the facilities for a companion guest stay; will my insurance cover the charges?

    What are the facilities for a companion guest stay; will my insurance cover the charges?

    A companion is allowed to be with the patient and the charges for this stay are usually not covered by most insurance policies. For confirmation, please contact your insurance company.

  • How to claim on reimbursement? What are the documents needed and where to get them?

    How to claim on reimbursement? What are the documents needed and where to get them?

    The physician involved will fill the Insurance Claim Form for reimbursement and medical records department can provide a copy of the medical report (if required) to be submitted along with the invoices.

  • Am I covered for dental services?

    Am I covered for dental services?

    Dental Services are not covered under direct billing.

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